As we come to the close of a very busy and productive year, I just wanted to personally thank you for helping us improve what we do at IngramSpark.
Whether you've allowed us the opportunity to be part of your book's publication as your printer and/or book distributor; whether you're an established indie publisher or a new author just getting your feet wet; whether we met you at an author conference or author event this year; or whether you simply take part in our publisher education via our downloadable guides, social media, videos, or blog; you have helped us learn and grow this year, and for that we are always grateful.
Our goal, first and foremost, is to help you make your books available to readers around the world, whether they discover your work(s) directly from your social media, a book review, in a library, or a physical bookstore or online store. We're just as overjoyed as you are when we see your books in all of our favorite book-buying places, and know, from your feedback, that this is one of the reasons you most love publishing your books with us.
We’ve worked hard this year to improve our customer support efforts, expanding the times and methods you prefer to contact us whether by phone, through our online chat and knowledge base, or by joining our recently launched IngramSpark community for customers. We’ve added more print and shipping options while expanding our trim size offerings (by popular demand; we now have landscape trim size). These changes and many more came from your recommendations. We appreciate your suggestions and take them to heart when considering future improvements for IngramSpark.
Looking ahead to 2018, we are working to streamline the account and title setup processes by adding features to make it easier for you. We are intent to provide you with the tools you need to successfully navigate the challenging world of book publishing, so look for an improved account dashboard and programming that we intend to help you reach your author goals.
This next year will be a giant step forward as IngramSpark celebrates a major birthday, turning five years old! It's incredible how far we've come in five short years and impossible to imagine Ingram without all of the amazing self-publishers and the fantastic books they've created and shared. We’ll be celebrating all year long by rolling out many new services that you’ve requested. 2018 promises to be another fantastic year for us all.
I hope you can find the time to read and write during this busiest of seasons. Happy New Year to everyone with a story, past, present, or future, and the courage to share it!