Book Order Frequently Asked Questions

   I can’t view the link an author sent me. What should I do?

If you can’t purchase a book via the purchase link, the author has either made the link inactive or the book is temporarily unavailable. Check back later to see if the link is active. You may want to contact the author as they control the status of each link.

   How long will it take to fulfill my order?

Orders typically print and ship within 2 business days, however actual service times may vary.

   How can I check the status of my order?

You will receive an email confirming your order and an email when your order ships. The shipping email will include a tracking number if you selected a trackable shipping method (anything other than basic shipping).

   Can I cancel my order or change my order’s address?

We are unable to edit or cancel previously submitted orders.

   I purchased a book from an IngramSpark author. How will that charge appear on my credit card statement?

Your credit card statement will show a charge from LIGHTNINGSRC/INGMSPK.

   There’s a problem with my order.

Please submit a request for our customer service team. You’ll need the email address used at checkout and your order number provided in your order confirmation email.

   Can I get a refund?

We do not support refunds, but you can submit a request to report an issue with your order. In most cases we will print and ship replacements books within 2 business days of resolving your request.