Business Updates

15 SEPTEMBER 2020

Estimated United States print turnaround times for paperback books have improved from 22 business days to 18. While this is always subject to change based on demand, especially as the U.S. enters the holiday season, we wanted to share this update. Hardcover books printed in the U.S. are still estimated to print in 24 business days.

Additionally, in regards to our below posting on 10 August, COVID-19 and subsequent restrictions in the Australia-New Zealand region have delayed the move to our new facility in Melbourne. Until the move begins, Standard Colour will continue to be supported. We will be sure to provide as much advance notice on new move dates as possible.

 

10 AUGUST 2020

We're Growing in Australia

We've outgrown our current operation in Melbourne, and are investing in a new, larger Ingram Content Group facility to support our continued expansion within the region.

 

What This Means for You

  • Standard color printing will be unavailable in Australia during the move to our new premises. Estimated to start 12th October 2020, this change will last for approximately six weeks.*
  • All other print formats will continue, as usual.
 

*COVID 19 may change our plan but this is as things currently stand in the Australian market. If things change, we'll let you know.

 

5 AUGUST 2020

Ingram Remains Operational in Australia

Following the recent increase in new COVID- 19 cases in Australia, some new restrictions have obliged some businesses to close temporarily. However, we are pleased to report that Ingram’s operations, including Lightning Source, remain open.

Should this situation change, we will notify you accordingly.

For more information on the new restrictions, please refer to the Australian government’s official website detailing the country’s latest COVID-19 response measures.


15 JULY 2020

COVID-19 continues to impact the book industry’s supply chain. IngramSpark is adapting to exceptional volume, changes in the nature of orders, and additional health and safety practices. These changes are worldwide and, while our U.K and Australian facilities have been operating to normal service levels, our North American operating and customer support turnaround times have been most impacted. The majority of our North American orders have been fulfilled ahead of quoted turnaround times, but we are working quickly to return to normal for all orders, including making a substantial investment in our U.S., U.K., and Australian print-on-demand facilities. These investments will significantly increase our print capacity in the coming months.

We, like you, understand and are working through the global impact of the virus. We appreciate your patience, continued business, and ongoing support as we all navigate these unprecedented changes and continue to grow together. 

The world has changed, but our commitment has not.
Your IngramSpark Team


8 MAY 2020

As you’re familiar, during these extraordinary times, we’ve taken on significant volume and have had to extend our turnaround times on U.S. orders over the last two weeks. As we manage that previous volume and continually receive new orders, we must extend our turnaround times further.

Current Turnaround Times for U.S. Print Orders

U.S. orders for paperback books are estimated to print in 22 business days

U.S. orders for hardcover books are estimated to print in 24 business days


Ingram is in a unique position to help keep the book supply chain functioning throughout this unprecedented situation of printer and retail limitations and unpredictable demand. We are working diligently to uphold our commitment to the publishing industry. Every author and publisher is important to us, and we appreciate your patience as we work to return to our standard turnaround times.


1 MAY 2020

We are extending our current print turnaround times for some U.S. order types. The book industry is currently experiencing changes in the supply chain and shifts in sales channels. Similarly, we’re adapting to exceptional volume, changes in the nature of orders, and additional safety practices in our manufacturing facilities.

As a result, we’re required to further extend the turnaround times for U.S. print orders. We expect to be back to traditional operating turnaround times in a few weeks and appreciate your business and support during this challenging time.

Current Turnaround Times for U.S. Print Orders

U.S. orders for paperback books are estimated to print in 10-12 business days

U.S. orders for hardcover books are estimated to print in 12-14 business days

 


 

24 APRIL 2020

We are extending our current print turnaround times for some U.S. order types. 

U.S. orders for paperback books are estimated to print in 5-7 business days

U.S. orders for hardcover books are estimated to print in 10-12 business days

Rush and Express orders will be temporarily unavailable as of April 24, 2020


Please check this page frequently for up-to-date information. All updates will be posted here as information becomes available.



20 APRIL 2020

IngramSpark is offering several discounts to support authors and publishers during this difficult time. 

Free Title Setup

  • Code: INGRAMSPARK2020
  • Stipulations: Valid for print and ebooks until May 31, 2020. For free title setup, code must be applied at time of title setup. The code is not valid for refunds on previously submitted books. 

Free Revisions

  • Code: INGRAMSPARK2020
  • Stipulations: Valid for print and ebooks until May 31, 2020. 

5% Off All Orders Printed from Our US Print Facility

  • Code: INGRAMSPARK2020
  • Stipulations: This offer is valid for orders printed out of our US print facility only. It cannot be combined with other offers (except for the INGRAMSPARK2020 code for free title setup or revisions) and cannot be applied to the extended print service level. At this time, this offer will be available as long as our print facilities and print capacity is fully operational or until May 8, 2020.

Volume Discounts for Orders Printed from Our AU and UK Print Facilities

Order Volume

Discount

50 - 99 Copies

5% Off

100 - 199 Copies

10% Off

200 - 299 Copies

20% Off

300 - 399 Copies

30% Off

400 or More

Contact ingramsparkinternational@ingramcontent.com

  • Code: SPARKUKAU2020 
  • Stipulations: This offer is valid for orders printed out of our UK and AU print facilities only. The discount applies to order volume per ISBN (for example, you must order 50 copies of the same title in order to apply the discount code). It cannot be combined with other offers (except for the INGRAMSPARK2020 code for free title setup or revisions). At this time, this offer will be available as long as we are fully operational or until May 31, 2020.

19 MARCH 2020

Following governmental announcements, many retail, shops and businesses have been ordered to close until further notice. Please note that as a result, shipments to some locations in Europe and other destinations may be impacted, making deliveries delayed or not possible at this time.

We continue to work with our carriers to ensure that shipments reach the intended destination, but we advise that you review governmental announcements with your own relevant regions and postal codes before placing your order and where possible ensuring the intended delivery address remains accessible.


13 MARCH 2020

As you know, the Coronavirus (COVID-19) is impacting the publishing industry including cancelled events, limited employee travel, and workforce and supply shortages. We are also closely tracking the various supply chain, print, and distribution challenges facing publishers. At Ingram, we understand our responsibility in serving the book industry with print and wholesale distribution services. Through our diversified print and distribution warehouses, our global services help keep the industry running, especially in times of need.

While you work to safely and efficiently create content and meet sales demand, we want you to know that we stand with you, ready to assist. Please consider our global solutions as part of your preparations:

  • Print On Demand (POD): When supply and demand is difficult to predict, POD becomes even more viable. Print as many or as few books as you need without upfront investment in inventory or inventory fees. This starts with ensuring your titles are in our catalog. Whether you utilize our full services, having titles in our global system serves you well.
  • Drop Ship: We can drop ship any order on your behalf globally.
  • Speed: Our seven global print facilities and additional global partnerships can print your books on-demand in days, not weeks.
  • Short Run Print Orders: We offer print runs up to 2,500 units at competitive rates.

We value your business and the trust you place in us to help you reach your publishing goals.

If you have additional questions, please contact customer support.