United States
Hardcover: Order by November 30th
Paperback: Order by December 7th
United Kingdom
Hardcover: Order by December 4th
Paperback: Order by December 7th
Australia
Hardcover: Order by November 30th
Paperback: Order by December 7th
Your order’s arrival time depends on both the printing service level and shipping method selected. Printing and shipping are calculated separately.
For example, Rush printing prioritizes the production of your order, but it does not expedite shipping. An order with Rush printing and Basic shipping may take up to two weeks to arrive after leaving our facility.
Turnaround times vary based on the book type and printing service level. Orders placed by 3 PM Central typically begin printing the following business day. Orders received after 3 PM on a business day or anytime on the weekend typically begin printing 2 business days later. Weekends and holidays are not printing days.
After printing is complete, orders typically ship within 1–2 business days. Orders must be sorted and packed before being picked up by the carrier.
Below is an example with 5-day Economy printing:
Monday – Order submitted
Tuesday – Day 1 of printing
Wednesday – Day 2 of printing
Thursday – Day 3 of printing
Friday– Day 4 of printing
Monday – Day 5 of printing
Tuesday – Order Ships
Print turnaround times are estimates and may be affected by order volume, holidays, or other operational factors. If you selected Rush printing, your order is still being given higher priority, but Rush does not guarantee a specific ship or delivery date.
Keep in mind that printing and shipping are separate. For example, an order with Rush printing and Basic shipping may take up to two weeks to arrive after leaving our facility.
If your order has not yet started printing and you would like to upgrade the printing service level (if available) or the shipping method, you may contact us at ingramsparkorders@ingramcontent.com. Please note that you will be responsible for any additional cost.
Printing turnaround times are estimates and are calculated in business days. Factors such as order volume, holidays, and inclement weather may affect turnaround times.
If you have uploaded revised files and your book does not show Available in your account, your files may still be processing. Orders cannot complete printing until the new eProof has been approved.
If your order has not yet started printing, you can contact us at ingramsparkorders@ingramcontent.com to cancel your order or change the print service level (if available). Once an order has started printing, we are unable to make these changes.
Shipping addresses and shipping methods can be updated until tracking information is assigned. Once the order leaves our print facility, shipping and delivery information can no longer be changed.
Please note that we cannot change the order quantity or print facility location at any time.
You can cancel an order through your account within 30 minutes of submission by selecting the blue Cancel button beside the order number on the Submitted Orders page.
After 30 minutes, orders with a Pending, Submitted, or Print Ready status can be cancelled by customer service. You can contact us at ingramsparkorders@ingramcontent.com to request cancellation.
Select the Orders tab in your account, then select Submitted. Click on the order number to review the Order Details page. Under the “Books in Your Order” section, you can see the order status and the print location. The order status will show one of the options below:
Pending: The order has been submitted but is not scheduled to print. This commonly occurs when an eProof has not been approved or a file revision is being processed. Orders cannot print until the book status is Available.
Submitted: The order has been successfully placed but has not yet been routed to a print facility.
Print Ready: The order is eligible to print but has not yet been routed to a print facility.
Printing: The order has been routed to a print facility and is currently being printed.
Packing: The order is being sorted, packed, and boxed.
Shipped: The order has been packed, labeled, and received by the carrier.
Expedited service levels such as Rush printing may be removed during periods of higher order volume, such as the holidays. You can find available printing options when you place a new order or use our print & ship calculator. We also recommend subscribing to our newsletter and visiting our business updates page to stay aware of the latest updates.
The months leading up to the holidays are a great time to review your book’s metadata. Make it easier for retailers to discover your book by having strong metadata, including Thema and BISAC codes, keywords, and book descriptions.
Plan out your social media strategy. Having a plan for your posts helps you stay top of mind with readers. Consider including Share & Sell links to sell your book directly to readers from your social media posts.
Take advantage of our book marketing services to promote your books to readers and retailers ahead of the holidays.
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